Matthews Fan Company

If your item is damaged or defective, we will resolve the issue if reported within 15 days of delivery. We may ask for photos of the damage or for the item to be returned. Login to your account and request a return. My Account

Returns are easy and seamless. The process to return items may vary depending on how they arrived. Most items can be returned within 30 days of delivery. To start a return, visit the Orders section of My Account.

Login to your account and visit my Orders section.

Your order is important to us, feel free to call us to chat with us for any order inquiry.

If you are unsatisfied with a purchase, you can return it within 30 days. Restocking fees do not apply to regular stock items under $5000, but special order items may have up to a 30% restocking fee.

We have a 30-day return policy with no restocking fee for regular stock items under $5000. Special order items can be returned or canceled, but may incur a restocking fee of up to 30%. see details

For quick ship product, we ship same day before the 1pm cut off time. Shipping dates for products fulfilled from suppliers or special orders will be listed on each item. See each product for details.

Our customer care team is available Monday through Friday from 7am to 5pm PST. You can also reach us after hours using the chat to open tickets, and we will respond promptly.

Your business is important to us!