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Call us: 855-303-0665
Shipping & Delivery
Learn about shipping options, shipping costs, delivery times, and tracking information.
Returns & Exchanges
Find our return policy details and instructions for initiating a return or exchange.
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The Bees Lighting Pro Program
We specialize in providing comprehensive lighting solutions for commercial and hospitality projects. Our B2B Trade Program, known as Bees Lighting Pro, is designed specifically for the needs of interior designers, architects, builders, contractors, and other industry professionals.
Your Nationwide Lighting Partner, Based in Los Angeles
9751 Independence Ave,
Chatsworth, CA, 91311
Phone: 818-381-9010
Hours: Mon - Fri, 8:00 AM - 5:00 PM PT
Frequently Asked Questions
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times vary. Many 'Quick Ship' products ordered before 1:00 PM PT (Pacific Time) ship the same business day. For all other items, including special orders or those coming directly from suppliers, please see the estimated shipping lead time indicated on the individual product page. The total time to receive your order will be this lead time plus the transit time for the shipping method selected at checkout.
Will I receive a shipping confirmation and tracking number?
Will I receive a shipping confirmation and tracking number?
As soon as your order is on its way, we'll send a shipping confirmation to the email address you provided during checkout. This email will contain your tracking number, which you can use to follow your package's journey.
How many days do I have to return an item?
How many days do I have to return an item?
We offer a 60-day window for returns and exchanges, starting from the day your order was delivered.
Why isn't my coupon code working?
Why isn't my coupon code working?
Our promotional coupon codes are valid for thousands of regular priced items across our store.
However, coupon codes are generally not applicable to the following:
- Items that are already on sale, on clearance, or otherwise advertised with a discounted price.
- Products from the following brands: Fanimation, George Kovacs, Metropolitan Lighting, Minka Aire, Minka-Lavery, and The Great Outdoors.
Any applicable discount will be automatically calculated on all eligible items in your cart during checkout.
How do I file a warranty claim?
How do I file a warranty claim?
If you believe a product you purchased from us is defective and covered under warranty, please contact our customer service team to initiate a claim. We will guide you through the manufacturer's specific process, which may require photos or other documentation of the issue.
