Frequently Asked Questions
Has my order shipped?
Click the "Login" link at the top right hand side of our site to check your orders status.
How do I cancel my order?
If you wish to change or cancel an order, contact customer service at 855-303-0665 or email firstname.lastname@example.org.
How much is shipping?
All orders over $99.00 qualify for free ground shipping if they are shipped to an address in the lower 48 states, excluding items 42 inches and longer. Orders $99.00 and under ship for a flat rate of $9.95.
What happens if an item is on back order?
If some items are on back order at the time of the order, we will ship you the in stock item immediately and the remaining item will ship as soon as its replenished. No additional shipping charges are applied.
What if my item arrived damaged?
Bees Lighting will replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment.
Is there a warranty on the product I buy?
Manufacturer warranties vary by product, but we stand behind all of the products we sell and are very happy to work with our customers directly to resolve issues relating to product performance.
Does Bees Lighting charge sales tax?
Bees Lighting collects sales tax for orders shipping to California. Please note that you may be responsible for paying sales tax in states where we do not collect it.
What methods of payment does Bees Lighting accept?
Visa, MasterCard, Discover, and American Express credit cards are accepted. Payment by PayPal, check, money order, personal check, or wire transfer are also acceptable. We accept purchase orders only from approved commercial customers.
How do we use your information?
What if I forget my password?
No problem, we can send it to you by email. Simply go to the Login page and select 'Forgot password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email will be sent to you containing your password.
Does Bees Lighting offer high volume pricing?
Yes we do offer high volume quoting, please visit our volume quote page for more details.
Does Bees Lighting offer line of credit?
Yes we offer 2% 10 Days Net 30 days to qualified commercial customers. Please visit our credit application page for more details.